Shopping FAQ

We supply a comprehensive range of Japanese food products, including but not limited to snacks, beverages, condiments, frozen foods, seafood, rice, instant noodles, confectionery, and bakery items. Our product portfolio is constantly updated to reflect new trends and customer demands, ensuring that our clients have access to the latest and most popular Japanese food items.

Yes, each product may have a specific minimum order quantity (MOQ) to ensure cost-effective logistics and supply chain management. The MOQ varies depending on the product type, packaging, and supplier requirements. Please refer to the product details on our website or consult our sales team for accurate information regarding the MOQ of each item.

No, you do not need to provide a business license to place orders with us. We welcome all business customers, including startups, online shops, and established enterprises. Our goal is to lower the entry barrier and make Japanese food wholesale accessible to a wider range of business clients.

Yes, if you are interested in Japanese food products not currently listed in our catalog, please let us know your specific requirements. We have an extensive supplier network in Japan and can assist with sourcing special or customized products to meet your business needs.

To receive a formal quotation, please provide us with your product list, desired quantities, delivery destination, and any specific requirements. Our sales team will prepare a comprehensive quotation, including product pricing, shipping costs, estimated delivery time, and payment terms, tailored to your needs.

Yes, we understand the importance of product evaluation before bulk purchasing. Samples of most products are available upon request. Sample charges and shipping fees may apply, but these may be deducted from your first bulk order if you proceed with a purchase.

We offer a variety of secure payment options, including international bank transfer, wire transfer, PayPal, and selected international payment gateways. Our finance team will provide payment instructions and assist with any questions regarding payment procedures.

While our standard settlement currencies are USD, JPY, or EUR, we can consider accepting other major currencies depending on your location and order value. Please consult our finance team for more details on currency conversion and any applicable fees.

Yes, we offer competitive bulk discounts for large orders. The discount rate depends on the total order quantity, product type, and frequency of purchase. Please discuss your purchasing plan with our sales team to receive the best possible offer.

Our product prices are determined based on several factors, including order volume, product category, current market conditions, and seasonal fluctuations. We strive to offer fair and transparent pricing to all our customers.

Quotations are typically valid for 7 to 14 days from the date of issue. Due to market volatility and exchange rate changes, prices may be adjusted after the validity period. Please confirm your order within the validity period to secure the quoted prices.

The lead time for processing an order depends on product availability, order size, and customization requirements. Standard orders are usually processed within 3–7 business days after payment confirmation, while customized or special orders may require additional time.

Order modifications or cancellations after payment are subject to the order status and production progress. Please contact our customer service as soon as possible to check if changes can be made. Additional charges or penalties may apply if the order has already been processed or shipped.

Yes, you are welcome to use your preferred logistics provider. Please inform us in advance and provide your agent’s contact details so we can coordinate the pickup and shipping arrangements accordingly.

We offer multiple shipping options, including air freight, sea freight, and express courier services. The choice depends on your location, order size, budget, and delivery timeline. Our logistics team will recommend the most suitable solution for your needs.

Shipping costs are calculated based on the total weight, volume, destination, and selected shipping method. We strive to offer cost-effective logistics solutions and will provide a detailed shipping quotation with your order.

Yes, we can arrange door-to-door delivery services in most countries and regions through our logistics partners. Please provide your detailed delivery address and any special requirements when placing your order.

Once your order is dispatched, we will provide a tracking number and instructions for monitoring your shipment online. Our customer service team will also proactively update you on the shipping status.

We include standard shipping documents such as a commercial invoice, packing list, and, if required, a certificate of origin. Additional documents can be provided upon request to facilitate customs clearance.

Yes, certain Japanese food products may be restricted or prohibited for import in some countries due to local regulations. We recommend checking your country’s import policies before placing an order. Our team can advise on compliance and suggest alternative products if necessary.

We provide all necessary shipping and export documents to facilitate customs clearance. While we do not act as customs brokers, our team can offer guidance and support throughout the process.

Import duties, taxes, and any other fees imposed by the destination country are the buyer’s responsibility. We recommend consulting your local customs office for detailed information on applicable charges.

We partner with reputable Japanese manufacturers and conduct strict quality control checks at every stage of the supply chain. Our products comply with Japanese food safety standards and, where applicable, international certifications.

If you receive damaged goods, please take photos and contact us within 3 business days of receipt. We will investigate the issue and arrange for compensation, replacement, or credit as appropriate.

If any items are missing upon delivery, notify us within 3 business days. We will verify the discrepancy and resolve it by sending the missing products or issuing a credit note.

Due to the nature of food products, returns or exchanges are only accepted for quality issues, shipping errors, or non-conformity with the order. Please contact us promptly to discuss the resolution process.

Yes, most of our products are certified according to Japanese food safety standards, and many have additional international certifications such as HACCP, ISO, or regional equivalents. Certification details can be provided upon request.

Yes, we can supply detailed allergen information for all products. This includes ingredient lists, potential cross-contamination risks, and compliance with relevant labeling regulations.

Yes, we offer a selection of organic Japanese food products certified by Japanese or international organic standards. Please indicate your interest, and we will recommend suitable options.

Yes, you are welcome to order a mix of different products in a single shipment, provided each product meets its respective MOQ. This allows for greater flexibility in stock management and product selection.

Proper storage is essential to maintain product quality. Please follow the storage instructions provided on the product packaging or in our catalog, including temperature, humidity, and handling guidelines.

Our business hours are Monday to Friday, 9:00–18:00 (Japan Standard Time). During these hours, our sales, logistics, and support teams are available to assist you.

You can reach our customer service team via email, phone, or the contact form on our website. We strive to respond to all inquiries within one business day.

Yes, we offer video meetings for product presentations, order discussions, or business negotiations. Please contact us to arrange a convenient time.

Yes, all our products are sourced and packaged to meet the requirements of international resale. They come with appropriate labeling, expiry dates, and barcodes, making them suitable for distribution in retail, online, or food service channels. If you require specific labeling or documentation for resale in your country, please inform us in advance.

Yes, for customers with continuous procurement needs, we offer regular supply contracts. These contracts allow for fixed pricing, prioritized inventory allocation, and scheduled deliveries, helping your business maintain stable supply and better cost management. Please contact our sales team to discuss contract terms and details.

We strive to ensure all shipments have a reasonable shelf life upon arrival. If you receive products that are close to their expiry date, please contact us immediately with photos and batch information. We will investigate and offer compensation, replacement, or other solutions as appropriate.

Yes, for urgent or unexpected demand surges, we offer emergency supply solutions such as priority processing, expedited shipping, and flexible logistics arrangements. Please inform us as early as possible so we can allocate resources accordingly.

We have established recall and emergency response procedures in line with international food safety standards. In case of a recall or safety issue, we will promptly inform all affected customers, coordinate product retrieval, and offer replacements or compensation as necessary.

Yes, our team can communicate in English, Japanese, and Chinese. For other languages, we can arrange translation or interpretation services as needed to facilitate smooth communication and cooperation.

For after-sales issues such as product quality, shipment tracking, documentation, or claims, please contact our dedicated after-sales team via email, phone, or the website. We are committed to providing timely and effective solutions to ensure your satisfaction.